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Welcome to the Liverpool Concentric Sales and Lettings Branch

Concentric Sales & Lettings Crosby, YOUR local property sales & letting agency...

The rental sector in Liverpool has some unique elements and challenges, this includes a very high demand for property from tenants (resulting in us continuously having over 1000 tenants actively looking at any time), but there is also a diverse property stock including high end modern developments and an extensive level of aged housing stock, plus the council licensing for all properties meaning that we have a diverse tenant base, including the professional sector tenants, company lets, rooms to rent in small and large HMO's (Houses in multiple occupation) plus many LHA (Local Housing Allowance) tenancies too. .

This diversity requires "specialist" assistance, knowledge and a wider range of services to cover all of the different sectors within the area.

Concentric Liverpool, was launched in 2010 by portfolio landlord, Steven Latham, who himself has specialised in the letting and managing LHA tenancies and HMO properties in Liverpool for many years. 

Steve, who personally owns a £multi-million investment property portfolio mainly in north Liverpool, works with his full time in the property investment world, working on some high level development projects with various organisations and investors as well as himself. 

The Sales and Lettings Agency, based from the very large premises on Mount Pleasant, manage hundreds of properties for client landlords and build to rent investors, that are based both in the area and across the UK, with many investors being from the London region now, buying in the area for the better investment and rental returns. 

Since 2006, the branch has carved out quite a niche for itself, letting HMO (Houses of Multiple Occupancy) properties a long with single let properties to professionals and LHA, through working closely with the local Borough Councils to provide essential, high quality, safe and affordable accommodation for low income and vulnerable people. 

Steve is renowned as quite an authority in the area of LHA tenancies, giving him the critical mass of experience necessary to really understand the needs and expectations of being a full-time investor landlord in the Merseyside private rental sector.

So whether you are looking to buy property in the Liverpool North area, Sell properties or rent property this really is a one stop shop, no matter what the market you operate in. 

The branch is run by a super team of advisors front of house, highly experienced in the property sector and with the full support and backing of the senior team, which includes Steven Latham, Sally Lawson - Current president of ARLA, Dawn Bennett- Senior Branch Manager and Compliance Director and Darren Harley, all with decades of experience at a high level each. 

Concentric Sales & Lettings Crosby

THE agent for Investor Landlords

Steve Latham who set up Concentric Sales & Lettings Liverpool in 2010, before embarking on running his letting agency was exacerbated with the poor level of service from letting agents in his town, in particular in relation to their handling of his substantial HMO and LHA portfolio of over 350 units.

Utilising his years of experience as a property investor and landlord, his connections in the local community in the local councils and from within the Concentric Network itself, Steve is able to off a true 360 degree service to his clients by really understanding what they need and want.

The national Concentric Brand was itself set up by Sally Lawson after 20 years in the industry, and after being a landlord herself, purchasing over 450 properties for herself and clients over the years, so the focus really is, on the needs of the investor landlord, from a 360 degree perspective... Sally says "We deliver what WE would want to receive, as a service" 


Top 3 in Liverpool for Letting Agent customer reviews on Freeindex 

Being a letting agent can be tough especially in the challenging HMO and LHA marketplaceand within the licensing framework here in Liverpool, however despite this the high levels of customer service can be seen via the exceptional customer feedback present online. Concentric Liverpool are pleased to report being in the top 3 in the area for customer reviews on Freeindex.

The Housing Market in Liverpool 

In the Liverpool, Crosby and Waterloo areas of Merseyside, there is a huge rental market and it is going from strength to strength really making the area a great investment, in fact there is a huge influx of build to rent schemes being considered in the area, and many southern investors buying here, in order to acheive the high returns offered. However, its important to be aware that the market is very mixed and regulation is high, with selective licensing in all areas of Liverpool now operating, compliance has never been a more important consideration than it is today and a great opportunity to invest in the area too. 

The type of tenancies vary, from build to rent schemes with high end property, many HMOs (houses in multiple occupation) units, popular locally particularly given the age and style of much of the local property as these type of units traditionally offer a higher rental return for landlord and also meet the needs of the local younger professional tenants. The local LHA market, providing housing for the local community, where the social and council stock is not available is one of the largest growth areas in Liverpool at the moment, and Concentric Property Agency Liverpool have really made this a specialty.

Understanding the diversity and needs of each rental sector operating in the Liverpool North area, is complex, especially the housing benefit system and all the reforms coming in with the welfare reforms is complex, and many letting agents would prefer not to handle this market. With the teams extensive knowledge, we welcome these tenancies where landlords are in agreement. This gives good quality homes for local residents, a good and long term income stream for landlord investors and with his rigid, and well practiced procedures for this market. 

Some of the lowest tenant arrears rate in the UK

The Concentric Property Management team have one of the lowest arrears rates in the UK, despite its diverse tenancy type, with overall rent arrears well below the national average of 10%, this is maintained through constant communication and strong arrears management with strict processes followed to find resolves and work with the tenants to conclude to a satisfactory result for all, we do not LIMIT the number of calls made or letters sent, like many call centre agents do, we just keep going. 

Residential Sales in Liverpool North

Selling property in Liverpool has never been easier, with the eyes of the out of area investor, looking to buy property here, due to the high returns, we really do have a competitive edge against other areas, and this (if marketed correctly to the right people) can pay dividend for any vendors. If you own a mid range property and are looking to sell, we offer a unique selling service, where we will put out to our network of agents, and our database of thousands of landlord investors across the country to sell your home... we will also use our extensive social media presence to find a suitable buyer too. Its about marketing your property in the right way to the right people that achieves results.  

When looking to sell a property, many vendors look for to let boards around the town, or those with the biggest adverts or shiniest shops... when in fact, in most cases the success or failure of a quick and good property sale, is usually down to the expertise of the staff or sales team.

Many of our properties are sold via our extensive contacts of property investors looking to buy in the local area, this means nationally we have access to literally thousands of investors nationally, giving us a great database to work from, so we really do have the edge.

Unfortunately this means that our “For Sale” boards are not up very long and we have no need for paper advertising, but the results speak for themselves, we also offer our vendors of standard properties, an exclusive rate of £895 to sell your property, with absolutely no add ons... GUARANTEED! Plus you will get the full local agency service, with viewings and sales progression included (that the "online's" want to charge you extra for...)

Andrea, Ellie, Elisha and Abby are here to help YOU...

High Level "Complex" Lettings & Management services 

The Private Rental Sector or PRS, have never been so highly regulated as it is now, with layer upon layers of legislation to make the role of renting a property so complicated... It takes on average 17 hours to prepare a tenancy file for rental, and to make sure it is compliant under the de regulation act, the smoke alarm and carbon detectors regulations, the gas safety regulations, the electrical equipment regulations, the immigration act and not to mention the various housing acts, landlord and tenant act and the consumer protection act, with some carrying fixed fines and others carrying criminal offences and jail sentences for failure to comply.

Some of the tasks that have to be undertaken before a tenancy can commence, include; taking the application itself, referencing, proof of right to rent in the UK, proof of ID, checking the smoke alarms are fitted and working, preparation of the inventory, photographs and itself readings, the tenancy agreement itself, with the prescribed information attached, rent demands and ledgers, gas certification, electrical certification, fire safety, emergency lighting for HMO units, collection of rent, registration of the security deposit, issuing of the how to rent guides, issuing the deposit registration booklet, furthermore now a requirement to have PROOF that you have done all of the above and much much more

Once the property is occupied, then the real work begins, monitoring the tenancy, the rent collection and chasing any arrears, maintenance, renewals and rent increases, interim visits, cleaning and inspections for HMO units, check outs, deposit return and negotiation, contractor management and safety/tenant/landlord disputes too, that before you bring in LHA claim issues, claw back, landlord licensing issues/terms or HMO property management. 

All of the above is taken care of under our full "Hands Off" property management service

Specialist HMO lettings and management

The management of a HMO property requires specialist service and knowledge from the lettings team, monthly inspections, health and safety check to keep you in line with the HHSRS requirements, the LACORS fire safety, tenant management internally and externally, council licensing requirements, on-going management, rent collection and management, house rules, tenancy laws and management of the day to day costs and requirements are very different from a normal property to let on a single tenancy.

Concentric Liverpool, take this in their stride, the senior management team is highly experienced in all things relating to HMOs, including the purchasing, setting up of HMO’s, planning consents and requirements, licensing, letting of them, licensing and on-going management. With Steve being a substantial HMO landlord himself for many years, he and the senior team have ensured that the staff on the ground understand all that is needed to make HMO Sales, Purchasing, Conversion, Letting and Management work with ease and can utilise this knowledge to keep their client’s experiences hassle-free.

Specialist HMO Sales Service

Understanding the HMO market is complex and many estate agents do not understand the income potential or the valuation criteria for HMO property, relying solely on Bricks and Mortar valuations. At Concentric we have many cash buyers come through to us every week, from the southern regions, and they are looking for ready to go HMO units, this means that we have a very good solution for moving HMO units on, when a landlord decides its time to sell. If you have a HMO that you are thinking of selling then let us know, or refer to our HMO sales page HERE

Experts in LHA tenancy management

The strong team at Concentric Liverpool are experienced in handling the process of LHA whilst working with local tenants. They will protect the landlord client by working with the tenant to make sure that claims are submitted on time and in the correct manner, advise the landlord in relation to expected rent and timescales and see the claim through to payment.

Following this they will continue to work with the Sefton and Liverpool councils and help should the claim falter or get stuck for any reason.

Lettings Manager Rebecca O'Rourke says,  “We work tirelessly to ensure that our landlords receive payment for their properties that they have provided to our tenants. They have a duty to offer and provide good quality safe accommodation and we will also work with them on this to make sure that the property meets the requirements of the council and the needs of the local tenants too, this way everyone wins. The LHA and UC rules are complex and many landlords get baffled by the red tape and complication put in their way, we work through this to ensure that all claims are dealt with as and when needed in the correct manner”

Meet the Liverpool Team


Steve Latham - CEO

Rebecca O'rourke - Lettings Manager

Ellie Chestley - Branch Manager

Andrea Galbraith - Sales & Lettings Negotiator

Elisha Abram - Sales & Lettings Negotiator

Abby Jones - Sales & Lettings Coordinator

Tanya Cartwright - Tenancy Management Manager

Farhan Syed - Senior Property Manager

Sharmaine Dusanj - Tenancy Manager

Kylie Williams - Tenancy Administrator

Lorna Bates - Tenancy Manager

Carly Langston - Tenancy Manager

Amy Procter - Technical PA

The Concentric Agency brand

Helped by the fact that our CEO is currently the President of ARLA (The Association of Residential Letting Agents) meaning she is out around the UK, speaking on stages and representing ARLA and Concetric permanently, but the strong purple branding is synonymous with compliance and quality of service, as well as complex management, it is so easily recognised, you will find us everywhere in the property community online, utilising our extensive Facebook to rent and sell properties FAST, Twitter, YouTube and blog connections, permanently promoting the Concentric Brand, so you will not only see the name  in the high street but also with their banners online, promoted posts online, as well as the branded cars, whizzing around locally, you just cant miss our highly noticeable photo “To Let” and "for sale" boards about the city

Trained and dedicated Management Team to handle all tenant enquiries 24 hours per day

Our team of property managers supporting the front end team in Liverpool, come with a range of skill sets, but all have one goal in mind, compliance and safety, that being for the landlord in staying compliant and the safety of the tenant too. The team regularly liaise with contracts, councils, planners, housing officers, and much more to keep the tenancies running well and focus on a great experience to be had by all, at all times. in particular, our tenant arrears rate is one of the lowest in the country and way below the national average, meaning our experienced property management and arrears collection team really work with our landlords and tenants to keep arrears to a minimum and find solutions to maintain this super low level.

Accredited and licensed for your protection

All landlord clients of Concentric will of course have the protection of full client money protection through ARLA, (Association of Residential Letting Agents) being members of the TPO (The Property Ombudsman) and TDS (Tenancy Deposit Scheme) for your peace of mind through our ARLA licensed management centre.

Services Offered by Concentric Sales & Letting Liverpool

Letting Only Service

Whats included in the Letting only service:

  • Advertising your property on the portals and other online mediums
  • marketing internally and externally to best achieve a let
  • conducting viewings at the property on your behalf 
  • finding suitable tenants, helping you identify the right tenants for YOUR property
  • referencing the tenants and any guarantors
  • tenancy agreement preparation and amending with any social clauses along with prescribed information
  • inventory creation and signing and meters read 
  • utility services notified
  • money sent to your bank account

Then the file is passed to you to manage (recommended only for experienced landlords) 

Letting and Management Service

The Full letting and management service for landlords includes all of the above PLUS:

  • Rent collected throughout tenancy and forwarded to your bank along with statements and ledgers produced
  • Arrears chasing if necessary and notices served
  • Tenancy renewals negotiated and any rent increases negotiated and documented
  • Deposits held, registered and returned with negotiations carried out upon vacation with the tenant
  • Inspections organised and carried out on your behalf (if requested) 
  • Maintenance organised and managed on behalf of landlord if required

Buy-To-Let Advice service

  • Buy-to-let advisory workshops held to give an introduction to buy to let and to work with you to create your personal plan for buy to let.

Property Acquisition or sourcing service

  • Initial assessment of your property Investment plan and current resources, 
  • Guidance and advice on what sort of property to buy, where and within which market.
  • Purchase, refurbishment and Furnishing advice dependent on sector, such as standard lets, HMO, LHA all to suit the area, your budget and personal goals. 

Residential Sales

  • Property marketing and promotion through the main portals, our website, social media  too (which work really well) and video tours available
  • Photographs and descriptions written to really sell the property and attract investors (most of the properties bought in the mid range sector are still being bought by investors) 
  • Floor plans and EPCs can be organized to make sure you have the best chance of securing a viewing, but for the right customer
  • Promotion on the portals to give you the best exposure, with featured property options available
  • Social Media blast and video option - to really get your property moving, if needed have a reach of over 7.2 million on social media, and can therefore BLAST your properties details out to the ideal specific demographic, or property investor network (if that is appropriate) to get your property sold
  • Access to Nationwide network of investors - due to our CEO's nationwide connections and social media presence, plus our own reach, and our database of thousands of landlords and investors, we never run out of something to do, to get your property in front of the right people, with our UNIQUE style of marketing

Sectors worked within:

  • Professional working tenants
  • LHA (Local Housing Allowance) tenants
  • HMO (houses in multiple occupation) tenants
  • Company Let (companies letting residential units for employees to live in)
  • Institutional social housing associations to provide accommodation for long term tenants 
  • Build to rent developers


Download our Free guide on "How to Choose a great Letting Agent" by clicking the image below: 

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Contact Liverpool

Tel: 0151 928 9280

19 Mount Pleasant
L22 5PL


Lettings & Management sales Brochure

Since 1990, our in-house experts have let and managed over £1.1 billion worth of property and have over two decades of experience so, it’s fair to say, with US you are in safe hands, please download our brochure to find out more.

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