The BEST lettings service
This means our team cover many specialities and our branches are run by property experts of their fields, who are all licensed to operate under the strictest guidelines to ensure the best in service you can expect.
Our branch owners undergo rigorous training, both initially and ongoing to ensure they stay up-to-date with the industry. We believe in maintaining personal development, which is why our staff have access to our highly experienced and qualified lettings expert team and legal advisors, to answer any unusual queries that may arise, with many specialist experts in Company lets, LHA (local housing allowance) and HMO (houses in Multiple occupation) to ensure all markets are covered. The head office team is headed up by Sally Lawson, a regular educator to the UK property industry.
Top for Customer reviews
We are in the top 5 for customer reviews accross thousands of agents accross the UK. This is because our local branches focus on customer service, offering the best advice available in residential lettings and their local rental markets, to ensure all of our landlords receive the highest rent possible, the best tenants and the speediest let to minimise voids, whilst our property management centre takes care of the day-to-day management and client accounting function.
All Staff trained and up to date
Full training for all of our team is delivererd by our superb in house training team, Sally Lawson, Dawn Bennett & Tanya Cartwright.
The lettings market is continuously in the news and under the spotlight, meaning that regulations are continuously changing. As a landlord, it is important to keep informed and up to date. All our local letting agents are updated continuously meaning that you will always be assured of the best in service and professionalism at all times.
Fully Vetted Tenants for suitability
When using Concentric Sales & Lettings you can be sure that your tenants will be fully vetted. According to the rental sector they are in, we will explore the best options for achieving the highest rent in your area and your tenancy will be set up utilising the most up to date tenancy agreement. We will always ensure that you are compliant to all current regulations in relation to tenancy law, Deposit registration, EPC’s, safety regulations, health and safety laws and much more, to avoid prosecution or risk through ignorance.
ARLA Licensed property management team and dedicated tenancy manager
The Tenancy Management for all our managed tenancies is carried out by our ARLA-licensed management team in the Midlands. You will have access 24 hours to your own online log in account as well as emergency monitored out of hours numbers for your tenants. You will be allocated a property manager whose role will be to ensure both yourself and your tenants have a safe and pleasant experience whilst working with us. All of our property management team are fully trained in all aspects of property management and are there to help with any situations that arise. Having managed over 10,000 properties over 3 decades, there are not many scenarios that they have not come across.
Accredited and insured contractors for your protection as a landlord
Any contractors we use will be accredited and qualified for the role they are asked to carry out as well as carry Public Liability Insurance, should there be a problem, and then you will be covered.
Exceptionally low rent arrears nationally
Rent arrears are handled professionally and we successfully have a less than 2% arrears rate, which we are very proud of and work hard to maintain. The rent arrears function is all handled by the property management centre.
Fully Bonded Client account for your protection
Our Client Accounts team are fully trained and will ensure that as soon as your rent is received, it will be processed and forwarded to your bank within 2 working days of being allocated your account. Therefore you will never be left waiting for your money to arrive.
Expert and Local service
All of our branches can offer their own unique service, dependent on the needs of the area and their own local knowledge and property expertise. Many Concentric agents are landlords themselves and can also offer guidance on how to seek the right property choice for rental, or how to improve your rental return, as well as offering advice in other specialist areas.
The Beginnings of Concentric Sales & Lettings?
Concentric is born of the highly successful Lawson’s Lettings Agency in Wolverhampton. Founded in 1990 by Sally Lawson, the franchise network encapsulates all that Lawson’s has stood for; exceptional customer service, strong values and trust, as well as utilising the two-decade established systems and processes to deal with all eventualities that come along and ensure consistent service every time. over 20 years, Lawson’s let over £1.1 billion worth of property, helped landlords buy over 450 properties and assisted in the refurbishment of over 250 properties since it started trading, but the real measure of success is that nearly every one of those properties and investing landlords are still customers today.